If they don't get back to you, remind them gently in a friendly phone call. Simply express that you would like to hear more from them on that issue and let them get back to you. Often relationship-oriented groups need to confer privately before giving answers.
Be patient if you don't get your answers on the spot. Avoid outright demands for answers, such as "Why?" "Why not?" "When can you have this?" "Are you on board with this or not?" You will be at least as effective and far more diplomatic if you say "Could you give us a little background on that? Can you tell us a bit about your thinking/position on that? How do you see this playing out?". If you are not sure, ask (diplomatically! See below) for further clarification. Likewise, learn to "listen between the lines." Indirect people often couch important information in softer terms that direct people may miss if they are not paying close attention. Indirect people generally can hear "between the lines" very well, so they will understand you loud and clear. Any kind of adverse news or opinion should be mitigated. Soften your statements and ease into topics gradually. Problems are felt to be solved more productively if they are handled with tact and discretion.īetween these two styles, intense conflict can occur if the two parties are unaware of the other's style and how it works. In these situations, polite excuses or evasions, which both parties usually know and recognize as such, are given, and in extreme cases even outright fictions are invented-again with recognition by both parties that a diplomatic strategy is being employed. In indirect cultures, on the other hand (Japanese, Chinese, Indians, Saudi Arabians, for example), directly communicating negative information is seen as impolite and crude, even in a business setting. 
Saying "No" or "I don't know" is considered both honest and respectful of the party, since it does not mislead them or lead to "game-playing." Problems are felt to be solved more rapidly if open and frank discussion is encouraged. Americans, Australians, Germans, and Anglo Canadians, both literal truthfulness as well as efficiency in communication are highly valued and to some extent are a higher priority than personal or political sensitivities, especially in a business setting. In cultures with direct communication style (which tend to correlate with task-oriented cultures), such as U.S.
What is the best way to communicate with others?
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